Weekend Policies & FAQ
My child has a nut allergy. Are nuts allowed at Hex&Co?
No. Hex&Co.’s Enrichment Programs are nut-free zones. Nothing with peanuts or tree nuts is allowed to be eaten in our designated area while programming is running. Examples of tree nuts include, but are not limited to, walnut, almond, hazelnut, cashew, pistachio, and Brazil nuts.
Can my child sign themselves in and out?
Yes. Students in our program are allowed to arrive and self-dismiss on their own as long as we have written permission from a parent or guardian. This can come in the form of an advance notice sent by email or can be selected as part of our online registration form.
Does Hex&Co. have a Lost & Found?
Yes. All lost articles will be kept for a period of at least 30 days, and Hex & Co. will attempt to return articles that contain identification. Useful articles of clothing left unclaimed will be donated to local charitable organizations. Hex & Co. assumes no responsibility whatsoever for the care and/or protection of any personal belongings left unattended on our property and for loss, under any circumstances, including theft, vandalism, or malicious mischief of such belongings. Food and other perishable items will be disposed of.
Is there a grace period for student dismissal?
Yes. At dismissal time, families will be given a 15-minute grace period for picking up their student. Families picking up after this time will be charged $10 for Late Dismissal. An additional $10 will be charged for every additional 15 minutes of lateness ($20 for 30 minutes, $30 for 45 minutes, etc.)
Can I get a refund? We are going to miss a session.
Please notify us as early as possible if your child will miss a session so we can plan accordingly and inform instructors.
All absences and cancellations must be emailed to [email protected]
Weekend Session Cancellation Policy
14+ days’ notice:
Receive a full account credit equal to the session cost.
Credits expire December 31 of the current year.
Less than 7 days’ notice:
Receive a 50% account credit for the missed session.
Credits expire December 31 of the current year.
Less than 48 hours before 9:00 AM on the session day:
Instead of account credit, receive 4 Gameplay Passes valid for table play at any Hex & Co. location.
We understand that unexpected situations arise. For extenuating circumstances, please contact .
Can my child buy food or games while at Hex&Co.?
Yes, students are allowed to buy food or beverages from the store or cafe only during weekend programming while in the care of Hex&Co.’s Enrichment Programs.
Can my child bring their own cards or dice to use at Hex&Co.?
Yes. Students are welcome to bring their own RPG supplies, such as dice or a mini figure, for their RPG weekend sessions. Hex & Co. assumes no responsibility whatsoever for the care and/or protection of any personal belongings left unattended on our property and for loss, under any circumstances, including theft, vandalism, or malicious mischief of such belonging.
What if I have a question that isn’t answered here?
If you have any other questions about our programs, our locations, or any of the services we offer, please reach out to [email protected] and we will do our best to get you the information you need!